Terms of Use

These Terms and Conditions set out the rules for using the Crazy King online platform and explain the relationship between us and our customers. We provide access to games and account services and expect all users to follow these terms. By registering or using the site you agree to comply with these rules and any subsequent updates we publish.

Account responsibilities

We expect all account holders to keep their login details secure and to notify us immediately if they suspect unauthorised access. Account holders are responsible for all activity on their account until they notify us. We may suspend or close accounts where there is evidence of abuse, fraud, collusion or breach of these terms. Account limits may be applied at our discretion or at the request of the player.

Verification and KYC

We require verification of identity before certain services are provided or before withdrawals are processed. You must provide accurate documents when requested. Failure to complete verification within a reasonable time may result in temporary suspension of account access and withheld withdrawals pending checks.

Eligibility requirements

To register you must be at least 18 years old and legally permitted to gamble in your jurisdiction. Only one account per person is permitted. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed. Minors, excluded persons and those located in restricted territories must not open or use accounts.

Acceptable platform use

Our platform must be used lawfully and in good faith. Prohibited activity includes using the site for money laundering, attempting to manipulate games, creating multiple accounts to exploit promotions, or using automated tools to access services. We may monitor activity and take action, including withholding funds and closing accounts, if misuse is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be published with each offer. Generally, bonuses may carry wagering requirements, maximum withdrawal caps and game restrictions. Abuse of bonus terms may result in the removal of bonus funds and winnings. Where an offer conflicts with these Terms, the specific promotional terms apply.

Deposits and withdrawals

Deposits should be made using payment methods available in your account. We may set minimum and maximum deposit and withdrawal amounts and apply pending or processing periods to withdrawals. Withdrawals are subject to verification checks and may be delayed until identity and source-of-funds checks are complete. We will notify you if further information is required.

Dispute resolution

If you have a complaint you should contact our support team and provide details so we can investigate. We will aim to resolve disputes promptly and fairly. If a complaint cannot be resolved directly, details of any independent dispute resolution options available to you will be supplied on request.

Updates to Terms and Conditions

We may update these Terms from time to time. We will publish updated terms on the site and, where appropriate, notify active account holders. Continued use of the site after changes are published constitutes acceptance. For clarity on recent changes you can contact our support team via [email protected].

Where needed, references to CrazyKing in these Terms are interchangeable with the primary brand name used throughout this document.