Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you use Crazy King. We take your privacy seriously and aim to be clear about what data we hold, why we process it and how you can manage your information while using our casino services.
Types of data we collect
Personal data
When you create an account or contact us we may collect information that identifies you directly, such as your name, date of birth, email address, phone number and address. We also collect identity documents where verification is required, and payment details needed to process deposits and withdrawals.
Technical data
We collect technical information about your device and connection, including IP address, browser type, operating system, device identifiers and log data. This helps us run the site, prevent fraud and improve performance.
Transactional data
We record account activity such as deposits, withdrawals, bets, game history, bonus use and customer service interactions. This data supports account management, compliance and responsible gambling measures.
How we use your information
We process your data to operate your account, complete transactions, verify your identity, prevent fraud, meet legal and regulatory obligations and provide customer support. We also use data for security, responsible gambling checks and to improve our services. Where we rely on consent for marketing, you may withdraw that consent at any time.
Data protection and storage
We protect data using industry-standard technical and organisational measures such as access controls and encryption. Personal information is stored only for as long as necessary to fulfil the purposes set out here or to comply with legal obligations. We restrict access to authorised staff and approved service providers.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site usage and deliver basic functionality. Third-party tools may provide analytics and advertising support. You can manage or disable cookies via your browser settings, though some site features may be affected.
Your rights
You have rights under UK data protection law including the right to access your personal data, request correction, request deletion, restrict or object to processing and the right to data portability. To exercise a right contact us using the details below. You can also withdraw marketing consents at any time.
Access, correction and deletion of data
To request access, correction or deletion we will ask you to verify your identity before fulfilling requests. We aim to deal with requests promptly and will explain any reasons if we cannot comply in full. For privacy queries please contact [email protected].
Information sharing and third parties
We share data with service providers who support operations, such as payment processors, identity verification, analytics, customer support and fraud prevention. We may disclose information to comply with legal obligations or to protect our rights. Transfers outside the UK are subject to appropriate safeguards.
Policy updates
We may update this policy to reflect changes in our practices. We will publish any updates on this page and indicate when the policy was last revised. If you have questions about this policy or our handling of your data, contact [email protected].